The ideas presented are well synchronized. The term knowledge management is well defined and the process of knowledge management has been clearly explained. The purpose of measuring in monitoring of the value of knowledge management has been clearly defined. Weakness/es of research paper The paper does not explain how different matrices can be arrange together to maximize the benefits of knowledge management. Although the paper defines different measures to capture and share knowledge effectively but it fails to provide practical steps need to be taken to ensure flawless knowledge management in the organization. Title of research paper and journal/publication name Hsu, Sheng-hsun and Shen, Huang-pin(2005) 'Knowledge management and its relationship with TQM', Total Quality Management & Business Excellence, 16: 3, 351 — 361 Type of research paper Research paper- Chung Hua University, Taiwan, Graduate Institute of Business Administration, National Taiwan University, Taiwan Aim/purpose of research paper The aim of the paper is to develop clear understanding of knowledge management and knowledge the paper uses tacit view and explicit view for the clarification of different KM perspectives.
The objective and process views have been used for the explanation of cyclic interaction of knowledge stock and knowledge process flow.
It also aimed at studying the similarities and differences between knowledge management and total quality management. Sample selection, location of study, method of data collection and analytical approach [methodology] The data for research paper has been collected through secondary sources i. e. from different journal and research papers. Instruments: Hard and electronic copy of journal research papers. Analysis: Although there is not significant method for analysis and interpretation of data has been used, the researchers have the method of literature review in order to gain knowledge regarding the different aspect of knowledge management and TQM.
Findings The study found that knowledge management is a key for competitive advantage for firms. The role of KM is misunderstood as being information technology; rather it is human knowledge application. KM is not possible without interaction of individual and organizational learning process there are many similarities between KM a TQM as KM initiatives require quality management throughout the process. However both have distinctive focus as TQM is based on continuous improvement based on fact while KM is aimed that the development of culture supporting knowledge creation and sharing.