Literature Review and Background Information The primary focus of the literature review section would be to describe, summarize, evaluate and clarify the findings obtained by different researches regarding the problem area concerning with the issue that whether smartphones are beneficial or detrimental. It is worth mentioning in this context that since the innovation of smart phones, it effect on the societal context in the global forefront have been a major issue in debates. Various advantages of these devices in different segments have been witnessed during those studies. For instance, Kratzke & Cox (2012) stated that the usage of smart phones imposes a vital impact on healthcare activities.
Contextually, it can be stated that the technological features provided on smartphones have an influence on performance of physicians along with facilitating the users to ensure improvements in terms of provided care to patients. The uses of mobiles further depict that through the mobile devices it is possible for the professionals in healthcare to receive information from patients enabling them to make necessary changes in their behavioral attitudes and thereby render quality assured services (Kratzke & Cox, 2012).
From the above viewpoints of the authors, it can be evaluated that smartphones are important in conveying messages to the patients. It is fundamentally with the virtues of such communication that it is possible for the doctors or physicians to monitor them properly and provide better treatment facilities accordingly. In the similar context, the strengths of smart phones can be identified as its ease to access (Gill, Kamath & Gill, 2012). On the contrary, certain drawbacks in the healthcare sector in relation to the uses of smart phones can be evaluated in this context.
Focusing on the US context, Ozdalga, Ozdalga, & Ahuja (2012) revealed that the patients as well as doctors are unable to take the complete benefits from the technology provided through smartphones, such as sending pictures, teleconferencing and emailing among others. This is fundamentally because reimbursement system in the healthcare sector of the US does only recognize face-to-face communication among the patients and the doctors which again limits the usage of smart phones within the industry. Nevertheless, despite the presence of such limitations of smart phones, on the whole, it is observed to be facilitating in enhancing doctor-patient communication (Ozdalga, Ozdalga, & Ahuja, 2012).