Another concept used was synchronizing manufacturing; the tools used were OPT, bottleneck analysis, and theory of constraints (McGraw-Hill Higher Education, 2009). In 1990s, total quality management; tools that were utilized included ISO 9000, concurrent and value engineering, Baldrige quality award, quality function development, and continuous improvement paradigm. Other concepts at use during this period included; business process reengineering, six-sigma, electronic enterprise, and supply chain management. The tools used were radical change paradigm, quality improvement tools, World Wide Web, Internet, and client/server software and SAP/R3. In 2000s, e-commerce and service science, use of the World Wide Web and Internet, and the application of information technology (IT) to enhance service productivity were the tools used (McGraw-Hill Higher Education, 2009).
Building Success with Operations Understanding operations is not complicated at all but there are basic factors that need to be followed as they contribute a lot to the welfare and success of an organization. Some of these factors include understanding the strategic nature of operations in the organization, the emergence of the supply chain management ideas, value that is added to the nature of operations, impacts of technology on performance and basically the competitive marketplace (eNotes. com, 2011). Technology is normally considered to be the application of knowledge and it usually takes the form of newly developed tools, processes and procedures when solving problems.
Advanced technology is better as it simplifies work by establishing possible ways of building better advanced products just by using fewer resources. Technology basically modifies a product performance and increases its quality dramatically; an example to this is the electronic watch which is normally cheap, more reliable and consists less compared to a mechanical watch (eNotes. com, 2011). Operations Management and Process Technology Operations are always involved in the controlling of process technology.
In order for them to do this successfully they are supposed to be capable of articulating how the technology could enhance their operations’ effectiveness, being part of the technology choice, and managing the adoption and installation of the technology so that the ongoing operations activities are not interfered with. Furthermore they enable the integration of technology into the other operations, monitoring the performance of the technology on a continual basis, and upgrading or replacing the technology if necessary (Pycraft, 2000).
eNotes.com. (2011). Encyclopedia of business. Retrieved from http://www.enotes.com/biz-encyclopedia/operations-management
Inman, R. A. (2011). Operations management. Retrieved from http://www.referenceforbusiness.com/management/Ob-Or/Operations-Management.html
Leseure, M. (2010). Key concepts in operations management. Thousand Oaks, CA: SAGE Publications Ltd.
Loader, D. (2006). Advanced operations management. Hoboken, NJ: John Wiley and Sons.
McGraw-Hill Higher Education. (2009). Current issues in operations and supply management. Retrieved from http://highered.mcgraw-hill.com/sites/0073403296/student_view0/ebook/chapter1/chbody1/current_issues_in_operations_and_supply_management.html
McGraw-Hill Higher Education. (2009). Historical development of operations and supply management. Retrieved from http://highered.mcgraw-hill.com/sites/0073403296/student_view0/ebook/chapter1/chbody1/historical_development_of_operations_and_supply_management.html
Pycraft, M. (2000). Operations management. Cape Town, South Africa: Pearson South Africa.